ACADEMIC INFORMATION AND STANDARDS
Student Complaint Procedure
Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong. The Vice President Student Services, or designee, shall be responsible for the administration of the student complaint policy. Student complaints are processed according to Kern Community College District (KCCD) Board Policy, procedures 4F10 (a and b). A copy of the complaint procedures is available in the office of the Vice President, Student Services (AC-126) or they can be found on the KCCD website at www.kccd.edu.
The Student Complaint Procedures are established so that students can resolve difficulties/problems they encounter in College-related activities. Student complaints are taken seriously; therefore, the complaint must be of a compelling, substantive, and verifiable nature. Repeated filings of the same complaint, filings of a frivolous nature, or capricious complaints against school personnel will be considered abuse of the student conduct and/or complaint process. Such repeated filings will be referred to the College President for a decision.
The procedure students must follow in filing complaints is outlined in Procedure 4F10(a) of the Kern Community College Board Policy manual.
These procedures apply to student complaints such as:
Assignment of grades (See Policy 4C3C for final grade changes)
- Course content
- Access to classes
- Verbal or physical abuse by faculty, staff, or students
- Faculty Member refusal to confer with student(s)
These procedures do not apply to student complaints which involve:
- Discrimination (see Policy 11C4)
- Sexual Harassment (See Policy 11C2)
The College President will determine and publicize which administrative office will receive and administer the following issues:
- Student complaints
- Complaints related to discrimination (See Policy 11C4)
- Complaints related to sexual harassment (See Policy 11C2)
Any party to a complaint may be represented by one (1) person on the College staff or student body.
Filing of complaints against any party is a serious undertaking. Prior to filing a written complaint, and within ten (10) instructional days of the incident leading to the complaint, the student(s) should contact the staff member involved in an attempt to resolve the issue. If this attempt is not feasible or does not resolve the problem, the student(s) may initiate Level I action. Complaints may not be filed after ninety (90) instructional days from the date of the incident leading to the complaint.
Notices sent to the last address available in the records of the College and deposited in the United States mail, postage prepaid, shall be presumed to have been received and read.
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
- To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
- To the CCC Chancellor’s Office by completing the web form hereif your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
Articulation is the process of evaluating courses to determine whether course-work completed at a high school/ROCP/Adult School will meet the requirements at a community college for the purpose of awarding college credit. It is a planned process linking educational institutions and experiences to assist students in making a smooth transition from one level of education to another without experiencing delays or duplication in learning.
An articulation agreement is a formal, written and published documents that describes which coursework from the “sending” institution (e.g. high school/RPCP/Adult school is accepted as comparable to or in lieu of coursework at the “receiving” institution (e.g. community college).
Benefits: A high school student can earn college credits while still in high school; no tuition fee is paid; eliminated duplication of course work; and student can register for a more advanced level course thereby completing the requirements for a certificate/degree in a shorter time.
The Tech Prep Program is an integral part of School to Career. For a current list of articulated courses, please contact the Career and Technical Education Program Manager at (559) 791-2282 or visit their website at http://www.portervillecollege.edu/cte/articulation.html.